Support

Thhebati (ذهيباتي) — Kuwait Gold Price Tracker

How Can We Help?

If you're experiencing issues with Thhebati or have questions, we're here to help.

Contact Us

Email Support

For general inquiries, bug reports, or feature requests:

support@barmjni.com

Frequently Asked Questions

Where do the gold prices come from?

We source live gold prices primarily from Dar Al-Sabaek (Kuwait's leading gold dealer) and use Gold-API.com as a fallback. We also display the Kuwait Ministry of Commerce (MOCI) official reference price.

Are the prices real-time?

Prices refresh every 15 seconds when the app is open. A green "Live" indicator shows when prices are fresh. If the connection is delayed or offline, the app will show the last known price with a yellow or red indicator.

Do I need an account?

No. You can use live prices, the calculator, charts, and price alerts without an account. An account is only needed for the Compare and Treasure Box features, which store your gold piece data in the cloud.

How do I delete my account?

Send an email to support@barmjni.com with the subject "Account Deletion Request" and the email address associated with your account. We will delete your account and all associated data within 30 days.

Is my data secure?

Yes. All data is transmitted over HTTPS, passwords are hashed, and images are stored in private cloud storage. We do not sell or share your personal data. See our Privacy Policy for details.

How does the Zakat calculator work?

The Zakat calculator uses the standard nisab threshold of 85 grams of pure 24K gold. It converts your gold holdings to 24K equivalent and calculates 2.5% zakat if above nisab. Always consult your local scholar for specific rulings.

What currencies are supported?

Thhebati supports KWD, SAR, AED, BHD, QAR, OMR, USD, and EUR. Prices are converted using live exchange rates.

How do I list my gold shop?

Go to Settings > Gold Shops > Add Your Shop. Fill in your shop details and complete the payment to activate your listing.